Sourcing Sathi provides three types of product delivery service:
First, 100% home delivery.
The second option is Home Delivery with freight on delivery (FOD).
Third: HUB Delivery via Road Transport.
Please read all the terms and conditions of the above three types of delivery before ordering.
1: Sourcing Sathi provides home delivery services to over 18,000 pincodes, with the charges clearly displayed below the product. We always assure our customers that we will provide home delivery; however, if our home delivery service is not available at any particular location or pincode, we will arrange warehouse delivery. Customers are required to pick up the material from the nearest location of our logistics partner's warehouse.
2: The logistics company cannot hold delivery for more than 3 days, whether it's home or warehouse.
4: If the delivery takes longer than 3 days, the customers will incur actual warehouse charges.
5: If the customer orders a product in COD mode and the COD amount is not ready by the specified date, we will return the parcel. All the customers should ensure they have the COD amount ready when delivery occurs.
6: If you ordered many products on COD from different vendors in a single transaction, each product would have a different COD value, and the customer would have to pay the COD as per each individual product delivery. After we deliver all the products and collect COD, the consumer is unable to access them. If the client fails to pay the COD, we will return the parcel to its original destination, and we will not refund the customer's half payment. When the consumer needs the same parcel again, he will have to pay the logistical charges.
Second : Home Delivery with FOD ( Freight on Delivery )
1:The material will ship using private logistics services such as Xpressbees, Gati, Safe Express, Track On, Blue Dart, and others. The buyers will receive the material home delivery only and pay the delivery charges directly to the delivery person or to Decont.
2:On this, Sourcing Sathi will always suggest a tentative freight charge. Charges may vary from place to place.
3:Freight on Delivery is a much better option for delivery of goods as compared to home delivery services, as standard charges apply to all locations, whereas with Freight on Delivery, the charges are calculated precisely from one location to another.
Third : HUB Delivery : The delivery details for the Hub (materials shipped via local transport) are as follows:
1: When customers opt for HUB Delivery, Sourcing Sathi will dispatch the material directly from our warehouse to local transport providers such as VRL, TCI, and ARC, among others. Our customer care team will also consult with the buyers to discuss any alternative transport options they may suggest, and we will only ship the material through those selected methods.
2: The customer has to pay the nominal charges for shipping the material from our warehouse to local transport. Please be aware that this does not include the cost of shipping your goods to your location.
3: We charge a nominal fee to transport your material from our warehouse to the local transport, which then connects it to your destination. Our logistics team will share the amount details once the material is ready to ship. Buyers have to pay the amount before dispatching the material.
4: Once the material ships through local transport, we will share the transport slip. Our team also tries to trace the material online, but we strongly request that buyers keep tracking it from the transport office at their place.
We always strive to pack the material with the utmost safety and take all necessary precautions to prevent damage. However, in rare instances where the material sustains minor damage during both home and hub delivery, it is the responsibility of the buyers to arrange for its repair. Sourcing Sathi does not have any control over this, as these are external partners,
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